Why The Full Natchu Experience?
Imagine a wash day where your hair feels softer, more moisturized and healthier than ever. From our gentle cleansers to our hydrating conditioners, our wash day products have been tested for over 4 years - and approved by all ethnicities - to make your wash day more efficient, enjoyable and effective than ever before.
What does it help with?For those looking to treat their hair and body to the ultimate moisturising experience, get everything you need for wash day in one box. Our Ultra-Nourishing Body Creams are made with 100% natural butters and oils to bring skin back to its natural suppleness and work like a charm for rough elbows, knees, heels and hands. Our hair products were created with a collection of healthy moisturising oils that will put a stop to dryness at every stage of the hair routine.
What the Routine Kit contains:
- 100% Natural Ultra Nourishing Moisturiser - 100ML
- 2 in 1 Moisturising Body and Hair Wash with Coconut Oil - 250ML
- 2 in 1 Moisturising Body and Hair Wash with Coconut Oil - 250ML
- Multi-Use Strengthening Rinse-Off Conditioner with Shea Butter - 200ML
- Multi-Use Defining Leave-in Conditioner with Shea Butter - 200ML
- Hydrating Curl Enhancing Hair Butter - 100ML
- Hair Growth and Repair Oil with Lavender Oil - 100ML
- Daily Hydrating Spritz with Castor Oil - 250ML
What the Starter Kit contains:
- 100% Natural Ultra Nourishing Moisturiser - 100ML
- 2 in 1 Moisturising Body and Hair Wash with Coconut Oil - 150ML
- 2 in 1 Moisturising Body and Hair Wash with Coconut Oil - 150ML
- Multi-Use Strengthening Rinse-Off Conditioner with Shea Butter - 100ML
- Multi-Use Defining Leave-in Conditioner with Shea Butter - 100ML
- Hydrating Curl Enhancing Hair Butter - 100ML
- Hair Growth and Repair Oil with Lavender Oil - 100ML
- Daily Hydrating Spritz with Castor Oil - 250ML
What the Family Kit contains:
- 100% Natural Ultra Nourishing Moisturiser - 200ML
- 2 in 1 Moisturising Body and Hair Wash with Coconut Oil - 500ML
- 2 in 1 Moisturising Body and Hair Wash with Coconut Oil - 500ML
- Multi-Use Strengthening Rinse-Off Conditioner with Shea Butter - 450ML
- Multi-Use Defining Leave-in Conditioner with Shea Butter - 450ML
- Hydrating Curl Enhancing Hair Butter - 200ML
- Hair Growth and Repair Oil with Lavender Oil - 200ML
- Daily Hydrating Spritz with Castor Oil - 500ML
Five Step Routine:
Step 1
Prep hair by parting into desired sections, this will make it easier to detangle. Squeeze 3 or more pumps of our 2-in-1 Charcoal hair & body wash or 2-in-1 Moisturising hair & body wash into hands and apply to scalp. Massage scalp with finger tips in a circular motion (working shampoo in from roots to tips). Thoroughly rinse.
Step 2
Work Natchu Rinse- Off conditioner in focusing on the tips of your hair, try to avoid your scalp (this helps reduce product build up). Use a wide tooth comb or a suitable brush to help detangle your hair. After detangling by section, twist the hair (two-strand twist), this will help lock in moisture while we work on the rest of your hair). Cover hair with a plastic cap and let conditioner sit for 10 minutes under heat or 20 minutes without heat. Thoroughly rinse hair with lukewarm to cold water.
Step 3
Apply our Multi-Use Leave-in conditioner to each section, this ensures that most of the water is locked in before it evaporates. Do not rinse.
Step 4
Add a few drops of Natchu Hair Growth and Repair Oil to hair strands focusing on the tips, continue with milking motions, starting from the roots to your tips to detangle. For those battling with a dry scalp/dandruff, apply a few drops of oil to the scalp and massage with finger tips using circular motions.
Step 5
To finally seal it all in, apply Natchu Hydrating Curl Enhancing Hair Butter on the tips of your hair stands and work product to the roots. If your hair starts to feel dry, spritz with water. Your hair will begin to feel even more slippery, with a wide tooth comb or brush, detangle each section and prepare for styling.
Step 6
Use Natchu Hydrating Spritz to bring some moisture back into your hair for a mid-week refresher.
The Full Natchu Experience Wash Day Box
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused in its original packaging. You’ll also need the receipt or proof of purchase (Digital/Print).
To start a return, you can contact us at info@natchu.co.za If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@natchu.co.zaDamages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it
Unfortunately, we cannot accept returns on sale items or gift cards.Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.All orders are processed within 2 to 3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped. Please allow for potential delays due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates
We offer five different shipping options:
Local Pick-Up (Free)
We allow for local pick-ups (Johannesburg area). If you would like to use this FREE method, select “Pick-Up” at checkout and we will get in touch to determine a mutually agreed upon location for collection.
Pick up / Own delivery (Johannesburg)
If you are within Johannesburg and have the means to pick up or meet at a mutually convenient location, select this option at checkout. If you are located within a 7km radius of our main office (Juskei Park, Randburg), we are happy to deliver directly to you :)
Free Shipping Nationwide (Orders R800+)
If your order totals R800 or more, you will automatically qualify for free to door delivery nationwide. Please ensure you select this option at checkout.
PostNet to PostNet (Nationwide)
If you are in close vicinity or have easy access to a Postnet, select this option to avoid the extra cost of "To Door Delivery (Nationwide)".
To Door Delivery (Gauteng)
If you prefer a "To door delivery" within Gauteng, select this option.
To Door Delivery (Nationwide)
If you are located outside of Gauteng and would like a "To door delivery", select this option.
Please get in touch with us at info@natchu.co.za if you are ordering out of South Africa so we can find the most affordable mode of delivery.
